FAQ

Can I cancel or modify my order after placing it?

Orders cannot be canceled or modified once submitted. Please review your order carefully before checkout.

Where can I check my order status?

Visit our Order Status Page or contact Customer Service at 1-800-216-9446.

Do you ship internationally?

Currently, Bell Helmets only ships to physical addresses within the United States. For international purchases, please visit your regional Bell Helmets site or contact your local retailer.

What is Bell Helmets’ warranty policy?

Bell Helmets products are covered by a one-year limited warranty against defects in materials and workmanship. For details, visit our Warranty Page.

Does Bell Helmets offer a crash replacement program?

Yes, Bell Helmets offers crash replacement for helmets and select apparel. Contact Customer Service with details and photos of the damaged item.

How do I choose the right helmet?

Use our Helmet Fit Guide to find the best fit based on your riding style and head measurements.

What is MIPS Technology?

MIPS (Multi-directional Impact Protection System) is designed to reduce rotational forces during angled impacts. Many Bell helmets are equipped with MIPS for added protection.

How often should I replace my helmet?

Helmets should be replaced every 3–5 years, or immediately after a crash or visible damage.

Can I paint or modify my helmet?

No. Painting or modifying your helmet may compromise its safety and void the warranty.

How do I qualify for the Pro Deal Program?

Industry professionals can apply via our Pro Deal Page. Eligibility is subject to verification.

Are Pro Deal purchases eligible for free shipping?

No. Pro Deal, Employee Purchase, and other special program orders do not qualify for free shipping.

Can I submit product ideas or suggestions to Bell?

We appreciate your enthusiasm, but Bell does not accept unsolicited ideas, suggestions, or materials of any kind, including concepts for new products, improvements, technologies, marketing campaigns, or promotions. If you choose to submit any such materials, please understand that:

Bell is under no obligation to review or keep them confidential.

Bell may use or redistribute them freely, without acknowledgment or compensation.

We encourage you to stay connected with us through official channels for updates and opportunities to engage.